Store Shopping Inhibitor Index
- 2016
- 2017
- Long waiting queues
- Slow speed of checkout
- Merchandise not available
- Too much traffic
- Lack of specific SKU’s
- Lesser discounts compared to online channel
- Inconvenient locations
-
0.83
0.88
-
0.98
0.99
-
0.71
0.71
-
0.47
0.50
-
0.47
0.57
-
0.44
-
0.30
0.42